NEW !! - Green Tek
Shipping & Returns
Canada, Alaska, Hawaii, and U.S. Territories We do not ship to Canada. For Alaska, Hawaii, or U.S. territories using UPS ground delivery, only air delivery, or USPS is used and is charged at our cost. Shipping to these areas does not qualify for free shipping.
USPS shipments are not tracked, and risk of ownership passes upon handing products to USPS and UPS respectively.
Normal shipping takes approx 10 working days from date of order. International addresses At this time, when ordering online, it is not possible to specify a shipping address in another country or a U.S. territory that is not served by UPS Ground Services. To arrange delivery to these locations, call toll-free 1-877-4-SCANPAN .
Post office boxes We do not ship to post office boxes.
Shipping charges Shipping charges are calculated based upon the total cost of merchandise in your order. Orders over $45 are shipped free within the contiguous USA only .
Order status & history Registered customers can review their order status and history online.
Non-registered customers do not have online access to order status and history. If you would like to register as a Scanpancookware customer, click here. If you do not wish to register, you may request order information by calling 1-877-SCANPAN or by sending an e-mail. Please provide the home address you used in placing the order in question, so we can respond more quickly and accurately.
Returning merchandise
All returns that are not due to error on our behalf will be subject to deduction of shipping fees and card processor fees that were incurred to get the order to you.
If you need to return an item, please email admin@scanpancookware.com to get a Return Authorization. Please include your Order Number and reason for return.
Please note that a return does not guarantee a final disposition. All returns are subject to inspection.
Shipping, handling and insurance costs are non-refundable regardless of the reason for the return.
Returns must be shipped freight prepaid. Products received freight collect, without an authorization, not approved for return, or in any way not meeting the above criteria, will be refused.
Please allow fourteen (14) days for processing returns.
Any products returned with missing or damaged original contents or false claims of defect, will be refused or assessed an additional restocking fee at our discretion.
Order numbers must be clearly printed on the outside of the package. When returning items, it is the sender's responsibility to ensure that all articles are received by scanpancookware.com undamaged. Using an insured shipping method is recommended. We will not be held liable for inbound parcels which are misdirected, damaged or lost en route.
NON-DEFECTIVE MERCHANDISE:
Non-Defective products may be returned within fourteen (14) days of receipt of goods and are subject to a minimum restocking fee of 20%. Freight charges will not be refunded. If a product has been been used it cannot be returned for credit under any circumstances. Products that have been unpacked, that require repacking to make sellable, will incur a charge of 20% of the purchase price.
DEFECTIVE MERCHANDISE:
After obtaining a Return Authorization, defective products may be returned within fourteen (14) days of receipt of goods. Any defective product, which is still in its like-new condition, in the original box and which still includes all originally included accessory items and packing materials will be exchanged only. All merchandise defects will be verified by our returns department and must be confirmed prior to shipment of the replacement. If a replacement is not available, we will credit you for the original price paid for the product.
MIS-SHIPMENT:
If an item has been sent to you as the result of an error on our part such as an incorrect item or duplicate order, please email admin@scanpancookware.com immediately so that we can address the issue.
Gift Cards, Gift Wrap We are not able to offer gift cards or gift wrap at this time. The comments space provided during the order process is used primarily to communicate to us special requirements for you order, and cannot, by default be transferred to the packaging as a message to recipients.
Bundled Products
From time to time we offer free products, or bundled products. If a free or bundled product goes out of stock, we retain the right to switch that product for a like value product
Pricing and availability are subject to change.
If you would like to return a product, please contact us (1-877-722-6726) for return instructions... DO NOT send the product to the manufacturer. If you send a product directly to the manufacturer you will be charged a 20% restocking fee.
We do not accept orders with BILL TO addresses outside of the USA. We do not accept Canadian credit cards. Orders from Canadian customers with USA ship addresses can, however, pay with Google checkout. (one of the payment options presented during checkout)
