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Conditions of Use

Secure ordering
Your online credit card transactions are secure with our commerce system. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area.

Making a credit card purchase is just as safe on our Web site as it is by telephone, but if you prefer the latter, you may purchase online merchandise by calling toll-free 1-877-SCANPAN. One of our customer service associates will gladly take your order.

Our system does not store credit card data.

Links to other sites

While visiting Scanpancookware.com, you may link to Web sites operated by our business partners or other third parties. This does not mean that we endorse these Web sites. We do not make any representations or warranties about any Web site you may access through this Web site. They are independent from us, and we have no control over, or responsibility for, their information or activities. You need to make your own independent decisions regarding your interactions or communications with any other Web site.

If you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the Scanpancookware privacy policy. We encourage you to read that policy before submitting any personal information.

Online account registration To make online shopping faster and easier, you may register with Scanpancookware.com. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information.

If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

E-mails

You will receive promotional e-mails from us only if you have asked to receive them. Each time you receive an e-mail from Scanpancookware, you will be given the opportunity to "opt-out" or stop receiving them.

If you choose to "opt-out," we will stop sending you e-mails. Please note, however, that some e-mail promotions are prepared well in advance, so you may continue to receive offers after you have chosen to "opt-out." We appreciate your patience in giving us time to carry out your request. Call toll-free 1-877-SCANPAN or write: Scanpancookware Customer Relations 1951 Wellesley Tr. Atlanta,GA, 30338

Online account registration

When you register with Scanpancookware online checkout is even faster and easier because we secure all your shipping and billing information for your future use -- you only have to enter it once. You also can access your order status and history online for both Web and catalog orders.

Warranty information Please refer to our warranty page

Credit card use

Scanpancookware.Com accepts the following credit cards for online purchases:

* VISA * MasterCard * Discover * American Express

Shopping at Scanpancookware.com is safe and secure. We do not store credit card information electronically.

Sales tax

Sales tax is automatically calculated and applied to your order in accordance with the regulations of the state in which your shipping address is located. The amount is specified in the "Sales Tax" field of your online purchase summary.

Canceling an order

If your order has not entered the logistics system, you may cancel it for any reason. Once an order is in process it becomes very difficult to stop or cancel. We will make every effort to work with customers to stop shipments that have not left the building, but this cannot be guaranteed. If you cancel an order that is in process, and we cannot despite every effort, locate it to stop it, we will have no choice but to treat it as an order returned without cause. By placing an order you acknowledge that you are aware of our shipping terms described here and else where on this website under shipping terms and conditions.

Conditions of use, notices and disclaimers

When you use this Web site, you are automatically agreeing that both your access to the site and your use of it are:

  • Subject to the terms and conditions in this legal notice, which may change at any time without notice.
  • Subject to all applicable laws.
  • Undertaken at your own risk.

Copyright
The following elements of this Web site are the property of Scanpancookware or our suppliers and are protected by United States and international copyright laws:
o All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations -- both individually and as they are compiled on the site.
All software.

Trademarks
The trademarks or trade dress of Scanpancookware and our affiliates may not be used without our written permission. Trademarks or trade dress include the Scanpancookware name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of Scanpancookware products, services, and programs, and those of our affiliates.

All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.

Use

You have permission to electronically copy and print hard copies of pages from this Web site solely for personal, non-commercial purposes related to placing an order or shopping with Scanpancookware.com. Unless we give you written permission in advance, any other use of this Web site, its content and its information, including linking or framing to this Web site, are strictly prohibited.

Errors and inaccuracies

Our goal is to provide complete, accurate, up-to-date information on our Web site. Unfortunately, it is not possible to ensure that any Web site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. Due to the fact that our product originate outside of the USA, original measurements are often metric. Best effort is made to convert metric size, but conversions are not 100% accurate, and variations may occur. We reserve the right to publish estimated conversions and assume no responsibility for variations resulting from these size conversions. Product descriptions are a general description of a products capabilities as provided by Scanpan and do not indicate suitability for any specific use or application. Items that include the word "covered" typically include a lid. Items that do not include the word "covered", do not include a lid.We sincerely apologize for any inconvenience this may cause from time to time.

Disclaimer of liability

We make no representations or warranties of any kind, whether express or implied, with respect to this Web site, its content, or the information available on or through it; they are provided "as is," with all and any faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web site or any other Web site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

No confidentiality

Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this Web site. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.

Applicable law
By visiting this Web site, you agree that the laws of the state of Georgia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.

Disputes

In the unlikely event that a customer has a dispute with Keylan, the customer hereby agrees that the dispute shall be settled by arbitration via the Better Business Bureau of Metro Atlanta.

** Sale Terms and Conditions

Sales posted from time to time are subject to our terms and conditions as well as the following specific terms.

  • Sales are time limited sale and do  not apply to prior sales, or items that are already on sale.
  • Mitt and Apron offer cannot be used in conjunction with free saute offer
  • Bundles offer does not count towards free Saute offer
  • Cat10 coupon cannot be used with any other offer
  • This offer cannot be used in conjunction with any other discount, reduction or coupon. Any other discounts in any format  taken will be removed before processing.
  • Does not apply to lids, spares or accessory items.  
  • Due to demand,some orders may take up to 10 days to ship.
  • Free gifts will automatically ship with orders. No action required. If you are concerned with eligibility, include a comment on the last step of the order process
  • Subject to all standard terms and conditions relating to purchase, returns and warranty as found on scanpancookware.com .
  • Free ground shipping in the contiguous USA, on orders  with net value over $65
  • offer is subject to availability and can be changed at any time at our discretion.
PLEASE NOTE THAT SCANPAN IS IN THE PROCESS OF UPDATING THE COATING OF ALL RANGES OF COOKWARE . NEW COATINGS MAY DIFFER IN SHADE OFBLACK AND TEXTURE. YOU MAY RECEIVE ORDERS WITH DIFFERENT PIECES HAVING DIFFERENT VERSIONS OF COATING THAT MAY DIFFER SIGHLTLY IN BLACK COLOR. THIS IS NOT CONSIDERED TO BE A FAULTY SHIPMENT. IF YOU FEEL THAT DIFFERENT PIECES HAVING SLIGHLTY DIFFERNENT SHADES OF  BLACK WILL BE PROBLEMATIC PLEASE CONSIDER THIS WHEN ORDERING. ALL VENDORS OF SCANPAN ARE SUBJECT TO THIS SITUATION